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Case Studies

How Customer Engagement Research drives a dedicated Service Excellence Strategy

  • How best to demonstrate a commitment to service excellence?
  • How best to impress upon internal Contract Managers – the “guardians” of the customer service relationship – that delivering excellent service is the lifeblood of a business?

Helping two Logistics Giants merge

Bringing two organisations together through a merger or acquisition is risky business.
Studies indicate that the majority of integrations fail, not because of systems that don’t speak to each other, but rather because people don’t ‘connect’.